Communication in Context
It's not WHAT you say, it's HOW you say it. In this quick 15 min training video, I say the one sentence 3 different times, using inflection on three different words. The outcome is vastly different for each time I say it.
It's to show you how people can hear what you are saying in multiple ways, but also points out what would have happened if you sent this via email and the inflection was left to the receiver to decide.
Pop in the comments if you've ever made a communication mistake, or how this training will impact on your communication from now?